These Terms and Conditions set out the basis on which Man And A Van Acton provides moving, transport, loading, unloading, and related service work to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before proceeding with any man and van service, removals booking, or transport arrangement. These terms are intended to be fair, practical, and compliant with UK requirements, while remaining clear about the responsibilities of both parties.

The company provides a range of services that may include single-item moves, household removals, office transport, furniture collection, delivery support, and general van and man services. The exact scope of work will depend on the booking details, the information supplied by the customer, and any agreed limits on time, labour, vehicle type, or access conditions. Unless otherwise stated in writing, quotations are based on the information available at the time of booking and may be adjusted if the actual job differs materially from what was described.

In these terms, “the customer” means the person or business requesting the service, “the company” means Man And A Van Acton, and “the service” means any transport, moving, lifting, loading, unloading, or associated activity supplied under the booking. These conditions apply to all customers, including private individuals, landlords, tenants, and business clients, unless a separate written agreement expressly states otherwise.

A booking is usually made once the customer provides the essential details for the job, including the collection and delivery points, the preferred date and time, access information, the approximate volume or weight of items, and any special handling requirements. The company may request photographs, inventory lists, or other supporting information to assess the work accurately. The customer is responsible for ensuring that the details supplied are complete, accurate, and up to date. If any important facts are omitted, the quotation or estimated duration may need to be revised.

A booking is not confirmed until the company has accepted it and, where applicable, any required deposit or advance payment has been received. The company may decline a booking at its discretion, including where the requested service is outside the company’s operational capacity, would breach legal requirements, or presents an unreasonable safety risk. Confirmation may be given in writing, electronically, or by another clear method of communication. Once confirmed, the customer should review all booking information carefully and notify the company promptly of any errors.

The customer must ensure that access at both collection and delivery premises is suitable for the agreed vehicle and the expected labour. This includes lifts, stairways, parking access, loading restrictions, and any permits or permissions needed to complete the work lawfully. If additional access arrangements are required and are not supplied by the customer, delays or extra costs may arise. The company may refuse to continue the service if access conditions make the job unsafe, unlawful, or materially different from the booking description.

Prices may be provided as a fixed quotation, an hourly rate, or a combination of both, depending on the nature of the Acton man and van booking and the level of certainty available at the time of estimate. Any quoted price may be based on assumptions about the volume of goods, carrying distance, parking conditions, travel time, waiting time, and the number of operatives required. Unless expressly agreed, quotations do not include unforeseen extras such as congestion-related delays, specialist lifting equipment, or additional labour caused by inaccurate job information.

Payments must be made in the manner and within the timeframe stated at booking or on the invoice. The company may require a deposit to secure the slot, particularly for larger jobs, weekend work, or short-notice bookings. Where payment is due on completion, the customer must settle the full amount immediately once the service has ended unless a separate credit arrangement has been agreed in writing. Accepted methods of payment may vary, and any bank or processing charges incurred by the company in relation to failed or reversed payments may be charged back to the customer where lawful.

If the service is delayed, extended, or changed because the customer has supplied incorrect information, not prepared items as agreed, or caused the vehicle or team to wait, additional charges may apply. These charges may include extra time, return visits, parking costs, congestion charges, tolls, storage fees, or disposal fees where relevant. The company may issue an updated invoice if the work performed is greater than the original scope. Any dispute over charges must be raised promptly and in good faith, but undisputed sums remain payable on time.

Customers may request to cancel or reschedule a booking, but the company reserves the right to apply a cancellation charge depending on how much notice is provided and whether resources have already been reserved. Where a deposit has been taken, it may be retained in whole or part to cover administration, scheduling loss, and any committed costs, unless the company decides otherwise. For short-notice cancellations, the company may charge a larger proportion of the agreed fee if the work could not reasonably be reallocated. If the company must cancel due to circumstances beyond its control, it will make reasonable efforts to offer an alternative date or refund any advance payment for services not provided.

The customer is responsible for ensuring that all goods are properly packed, labelled if necessary, and ready for transport unless packing has been specifically included in the service. Fragile items, high-value possessions, and goods requiring special handling should be declared in advance. The company is not responsible for inadequate packing provided by the customer, and the customer accepts that some items may be unsuitable for standard transport if they are loose, unstable, leaking, or unsafe. The customer must also make sure that items are lawful to move and do not include prohibited, dangerous, or restricted materials.

The customer must have the authority to request the movement of the goods and must ensure that the items are not subject to any ownership dispute, seizure, or third-party restriction. If the company reasonably believes that items may be stolen, unlawful to transport, or dangerous to handle, it may refuse to move them and may report the matter to the appropriate authorities if required by law. The customer should also notify the company of any pets, vulnerable persons, security systems, or site hazards that could affect the safe delivery of the service.

The company will take reasonable care when handling goods, property, and premises, but its liability is limited as set out in these terms. Any damage claim must be reported as soon as reasonably possible and, in any event, within a reasonable period after the service. The customer should inspect items and premises promptly once the job is completed. The company will not be liable for pre-existing damage, ordinary wear and tear, minor scuffs that are unavoidable in the course of moving, or losses caused by the customer’s own packing, instructions, or negligence.

Where the company is found legally liable for loss or damage, its responsibility will generally be limited to the direct loss suffered and not to indirect or consequential losses such as loss of profit, missed business opportunities, emotional distress, or delayed arrangements, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Customers are encouraged to arrange adequate insurance for goods of unusual value.

The company may use staff, drivers, agents, or subcontractors to carry out the service, and such persons may act on behalf of the company within the agreed scope of work. Reasonable care and skill will be exercised in selecting suitable personnel and vehicles. However, the company does not guarantee that every item will be moved without any risk, especially where access is tight, property is delicate, or the goods are unusually large or heavy. The customer accepts that some jobs may require manual judgement, and that safe operation may take priority over speed.

The company may, where agreed, remove waste items, unwanted furniture, packaging, or other materials as part of a move or clearance service. Any waste collection or disposal activity will be carried out in accordance with applicable UK waste regulations, including the requirement that waste is handled, transported, and disposed of legally. The customer must describe all items truthfully and must not present controlled, hazardous, clinical, or specialist waste unless the company has expressly agreed in writing to handle it and is properly authorised to do so.

The customer remains responsible for declaring the nature of any waste before collection. If waste is incorrectly described, mixed with prohibited materials, or found to contain substances requiring special disposal, the company may refuse collection, charge extra, or end the service without liability for delay. The customer may also be responsible for any resulting costs, including disposal fees, cleaning, regulatory charges, or costs arising from contamination. Waste transfer documentation may be issued where necessary, and the customer agrees to provide accurate information for that purpose.

To support lawful disposal practices, the company may apply sorting rules, loading restrictions, or acceptance criteria based on safety and compliance needs. The company will not knowingly dispose of waste unlawfully, fly-tip materials, or assist in any activity that would breach environmental law. If an item appears to be recyclable, reusable, or suitable for lawful disposal through an authorised route, the company may process it accordingly, but only within the scope of the booking and relevant regulations. The customer should not assume that any unwanted item can be removed without prior confirmation.

The company will not be liable for failure or delay in performing the service where this is caused by events outside its reasonable control. Such events may include severe weather, road closures, traffic incidents, accidents, industrial disputes, fire, flood, power failure, government restrictions, vehicle breakdown, or disruption affecting suppliers or authorities. In such circumstances, the company may postpone the booking, adjust the route, reassign resources, or cancel with notice where necessary. Any money already paid for services not delivered will be handled fairly in light of the circumstances and any costs already incurred.

If the customer has a complaint about the service, it should be raised promptly and with sufficient detail to allow the matter to be reviewed. The company will consider concerns in good faith and may request photographs, invoices, booking records, or other relevant evidence. Complaints should relate to matters arising from the service itself and not to issues outside the company’s control. The company aims to resolve disputes reasonably and efficiently, but nothing in these terms prevents either party from seeking legal remedies where appropriate.

These terms may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by the company to enforce any right under these terms does not mean that right has been waived.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms and that they are authorised to enter into the agreement on behalf of any other person or business involved in the booking.

For the avoidance of doubt, the company’s acceptance of a booking does not create any partnership, agency relationship, or employment relationship between the company and the customer. The services are provided on a contractor basis only, and nothing in these terms grants the customer any right beyond the agreed service scope. The customer should keep a copy of the booking confirmation and these terms for their records, as they form the contract for the provision of the Man And A Van Acton service.

By booking any man and van Acton service, the customer agrees that all information provided is truthful and complete, that the items to be moved or disposed of are lawful to handle, and that they accept the limitations and responsibilities set out above. These terms are designed to support a safe, transparent, and compliant service for both domestic and commercial customers, while keeping the moving process straightforward and professionally managed.