Privacy Policy
Man and a Van Acton Privacy Policy
This Privacy Policy explains how Man and a Van Acton collects, uses, stores and protects personal data relating to customers and prospective customers in the Acton area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man and a Van Acton customers and service users in the Acton area, including anyone who makes enquiries or bookings with us.
Data Controller
Man and a Van Acton acts as the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed, and we are responsible for ensuring that it is handled in a lawful, fair and transparent manner.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Contact and identification details, such as your name, postal address, collection and delivery addresses, and any other address information you provide in relation to a booking or quotation.
Communication details, such as your preferred method of contact and any other details you choose to provide when you contact us to request information, arrange a booking, or provide feedback.
Service and booking information, including details of the services you request, dates and times of bookings, property access information you choose to share, inventory descriptions, and any additional instructions related to your move or transport requirements.
Payment and transaction information, such as the amount charged, payment method type and payment status. We do not store full payment card details. Where card payments or online payments are used, these are processed securely by third party payment processors.
Technical and usage data, which may include basic information about how you access our website or online booking tools, such as device type, browser type, and general usage data. This may be collected through cookies or similar technologies, where permitted by law.
Correspondence and feedback, including records of enquiries, complaints, compliments, and feedback you provide about our services.
Lawful Basis for Processing
We will only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, our lawful bases may include:
Contract. We process personal data to take steps at your request before entering into a contract, and to perform our contract with you when providing our man and van services, such as arranging collections, deliveries, and handling payments.
Legal obligation. We process certain information to comply with legal and regulatory obligations, for example record keeping, accounting, or responding to lawful requests from authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This can include managing our relationship with you, improving our services, preventing fraud or misuse, and defending legal claims.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing before consent was withdrawn.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our man and van services in the Acton area, including handling enquiries, providing quotations, scheduling and completing moves, and communicating with you about your booking.
To manage payments, invoicing, and accounting processes associated with the services you receive from us.
To maintain records of our relationship with you, such as service history and communications, in order to provide an efficient and consistent service.
To respond to your questions, requests, or complaints, and to handle any disputes or claims related to our services.
To improve our services, processes and customer experience, including through analysis of typical bookings, feedback, and service outcomes.
To send you service related messages, such as booking confirmations, reminders, updates, and important notices about changes to our terms or policies.
Where permitted, to send you information about services that may be relevant to you. You can opt out of marketing communications at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.
Categories of data processors may include:
Payment and finance providers that process payments and help us manage billing and accounting.
IT and hosting providers that operate our website, booking systems, communication tools and data storage infrastructure.
Customer service and administration support providers that assist with handling enquiries, scheduling, and general operations.
Professional advisors, such as accountants, legal advisors and insurers, where necessary to manage our business and protect our legal interests.
We may also share personal data where required by law, regulation, or a valid request from public authorities, or where necessary to establish, exercise, or defend legal claims.
International Transfers
Where any of our data processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include recognised data transfer mechanisms or standard contractual clauses, in accordance with data protection law.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, customer and booking records are kept for a period that allows us to manage our contractual relationship, handle any queries or disputes, and comply with legal obligations. After this period, data will either be securely deleted or anonymised so that it can no longer be linked to you.
The specific retention periods may vary depending on the type of data and the legal requirements that apply. We periodically review the data we hold and delete or anonymise it when it is no longer needed.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include restricting access to personal data to authorised personnel only, using secure systems and tools, and regularly reviewing our data protection practices.
Your Data Protection Rights
As a Man and a Van Acton customer or service user in the Acton area, you have a number of rights under data protection law in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but they generally include:
Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with information about how we use it.
Right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You can request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You can object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, and we will consider whether our interests are overridden by your rights and freedoms. You also have an absolute right to object to your data being processed for direct marketing purposes.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible.
Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Complaints and Contact
If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact methods listed on our website or service information. We will respond to your request and work with you to address any concerns.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data as a customer or service user of Man and a Van Acton in the Acton area.
